Q1：Do My Height And Weight Fit The X5/x7?

-A：The recommended height for the X5/x7 riders is 5'3" ~ 6'5", and the maximum load is 350 Ibs.

Q2：What factors determine the riding experience of an electric bike?

-A：The riding experience is influenced by various factors, such as the bike's configuration, motor drive mode, type of speed sensor, and control system. Different drive modes result in varying riding experiences.

Q3：What causes motor noise and vibration?

-A：Mechanical Noise:

Bearing damage
Excessive gear friction or gear failure
Rotor imbalance or poor gear alignment due to poor structural quality
Water or other substances infiltrating the motor casing
Resonance between the motor and the bike frame

Q1：How to Troubleshoot if the E-bike Won't Turn On?

--1.Check the Battery:
Ensure the battery is fully charged.
Verify that the battery is securely connected to the bike.
2.Inspect the Power Switch:
Confirm the power switch is turned on.
Check for any damage or loose connections.
3.Examine the Wiring:
Look for loose, disconnected, or damaged wires, especially near the battery and motor.
4.Test the Display and Controls:
Ensure the display and control buttons are functioning properly.
If the display does not light up, it may indicate a power issue.
5.Inspect the Fuse:
Check if the battery fuse is blown and replace it if necessary.
6.Verify the Charger:
Make sure the charger is working correctly and the battery is actually charging.
7.Consult the Manual:
Refer to the user manual for specific troubleshooting steps for your e-bike model.
8.Contact Support:
If the issue persists, contact us for further assistance, support@teswaybike.com.

Q2：Common E-bike Battery Issues:

--1.Battery Not Charging:
The charger is faulty or not compatible.
Loose or damaged charging port or cables.
2.Short Battery Life:
Aging battery cells or poor maintenance.
Incorrect charging habits.
3.Battery Drains Too Quickly:
Excessive use of high power modes.
Malfunctioning motor or controller drawing excessive current.
4.Battery Does Not Power the Bike:
Loose connections between the battery and the bike.
Internal battery failure or damaged circuitry.
5.Overheating Battery:
Excessive charging time or exposure to high temperatures.
Internal short circuit or poor ventilation.

Q3：Troubleshooting Steps:

--1.Check the Charger:
Ensure the charger is working properly by testing it with another battery.
Verify that the charging port is clean and free of debris.
2.Inspect Battery Connections:
Ensure the battery is securely connected to the bike and the terminals are clean.
Check for corrosion or loose wiring.
3.Test the Battery:
Use a multimeter to check the voltage. Compare it to the manufacturer’s specifications.
If the voltage is significantly lower, the battery may be faulty.
4.Evaluate Charging Habits:
Avoid overcharging or frequently draining the battery completely.
Charge the battery in a cool, dry place.
5.Perform a Load Test:
Connect the battery to a load (e.g., the motor) and observe its performance.
If the voltage drops too quickly, the battery may have degraded cells.
6.Monitor for Overheating:
Avoid using the battery in extreme conditions.
If the battery gets excessively hot during use or charging, stop immediately and consult a technician.

Q4:Common E-bike Charger Issues:
1.Charger Does Not Turn On:
No power from the outlet.
Internal components of the charger are damaged.
2.Battery Does Not Charge:
Faulty charger or damaged charging cable.
Loose connection between the charger and the battery port.
3.Charger Overheats:
Prolonged use without breaks.
Faulty internal cooling or component failure.
4.Charger Indicator Light Malfunction:
LED lights do not work, making it difficult to monitor the charging status.
5.Irregular Charging Speed:
Charger delivers inconsistent voltage or current.

Q5: Troubleshooting Steps:
1.Verify the Power Source:
Ensure the wall outlet is functioning by testing it with another device.
Check the power cord for damage or loose connections.
2.Inspect the Charger Connections:
Ensure the charger plug fits securely into the battery charging port.
Look for visible signs of wear, corrosion, or debris in the connectors.
3.Test the Charger Output:
Use a multimeter to measure the output voltage of the charger. Compare it to the specifications provided by the manufacturer.
If the output is too low or absent, the charger may be faulty.
4.Monitor the Charger’s Temperature:
Stop using the charger if it becomes excessively hot during operation.
Allow it to cool and inspect for any damage or unusual smells.
5.Check the Indicator Lights:
If the lights are not working, consult the user manual for troubleshooting tips.
An absence of lights might indicate a damaged LED or an internal failure.
6.Test with Another Charger:
If possible, use a compatible charger to test the battery.
This can help confirm whether the issue lies with the charger or the battery.
7.Contact the Manufacturer:
If the charger is under warranty or repairable, reach out to us for assistance.
Provide details such as the charger model, issue description, and troubleshooting steps taken.

*Safety Note: Avoid using a faulty charger to prevent damage to the battery or potential safety hazards.

1. Hold It!
The safest way to charge your battery is by first connecting the charger to the battery and THEN plugging it into the wall. This ensures a proper connection before electricity starts flowing and prevents arcing.
2. The Right Environment
Charge your battery in a dry, clean, and temperate area. Never charge it in a damp or cluttered environment. Messy garages are the cause of many household accidents, so if this is a concern, it might be time for some seasonal cleaning to create a safer space for e-bike battery charging.
3. Top It Off
The best time to charge your bike is right before your ride. Never charge it immediately after riding! Wait at least 30 minutes to allow the battery to cool down. Always check the voltage on your LCD before heading out.
4. Set It, but Don’t Forget It
Set a timer to ensure you don’t forget to unplug the battery. You can use your cell phone to set a timer or pick up an outlet timer at any hardware store. When the charger light turns from red to green, your battery is fully charged, and you should unplug it. Unplug the charger from the wall first, then disconnect it from the battery.
5. Hibernation
If you’re not riding during the winter, it’s important to store your battery indoors at the correct charge level. Keep the charge at 50% capacity when storing. The battery will self-discharge over time, so if you’re not riding for two months or more, be sure to check the charge periodically and recharge to 50% if needed.
6. Safe Travels
Electric bikes are ideal travel companions, but remember to remove your battery from the frame using the key whenever transporting it on a rack or truck bed. Water can damage your bike’s electrical components, so be sure to use a waterproof cover while transporting if rain is in the forecast.
7. The 80/20 Rule
Ideally, you want to keep your battery between 80% and 20% charge. Use our voltage vs. percentage chart to know where your battery stands before charging. Check the voltage on your LCD or use our battery charge monitor to get an accurate read on how much power you are putting back into your battery each time!