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After you place your order, TESWAY warehouse will arrange to dispatch ebikes and accessories the next day via TRUCKING/DB for EU countries. The typicalshipping time is 7-10 business days. If you do not receive your package within this time frame, please contact us atsupport@teswaybike.com.

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X5/X7 Both pure electric and pedal assist modes have a maximum speed of 45 km/h. There are 5 adjustable levels, so riders can find the right speed for their needs and switch between pure electric and pedal assist modes without changing the gear.

Larger SUVs, pick-up trucks, and RVs can accommodate the X5X7, but it may not fit in regular sedans. For a single person, it requires significant effort to load it into the trunk. Note that the BMX handlebars of the X5 model cannot be folded; after folding the bike, the handlebars remain in an unfolded position. However, folding makes it easier to transport for outdoor riding.

Yes, it has a cruise control function. In pure electric mode, holding the throttle at a constant speed for more than 8 seconds activates cruise control. To exit cruise control, you can either brake, twist the throttle, or pedal.

The standard package includes a rear seat cushion, backrest, and footrests. However, the front and rear baskets are not included and must be purchased separately. If you want to install a front basket, a front basket base must be purchased as well.

Yes, both are easy to remove. Some customers may prefer to remove them when they don't need the rear seat, or when installing cargo baskets or bags.

Yes, the battery is easily removable and comes with a handle for easy carrying. You can charge it at home or while still on the bike. TESWAY's battery and charger have overcharge protection, but it's advised not to charge unattended for long periods or overnight.

The rear seat can carry an adult weighing up to 75kg. The design includes a rear backrest and footrests for passenger safety and comfort. The rear suspension provides a smooth ride, making it ideal for carrying children or a partner. However, adding a passenger reduces the bike's range and climbing ability due to the increased weight.

Flip-up seats tend to loosen and create noise during riding. They also wear out over time. To provide a better riding experience and longer service life, TESWAY uses a non-flip-up seat. You can easily remove the entire seat post to access and remove the battery.

The X5X7 uses a 3A fast charger, and it takes a maximum of 10 hours to fully charge from 0%. To maintain battery life, it’s best to recharge when the battery is below 20%, and typically it will take around 6-8 hours to charge fully.

Battery degradation is closely related to riding frequency and maintenance. If used properly, the battery can last 2-3 years before needing replacement. TESWAY offers continued accessory purchase services. For high-frequency use, it’s also recommended to purchase an additional battery for alternating use.

Factors affecting range include riding speed, rider weight, load, temperature, and whether you’re riding uphill. The advertised range is based on standard testing conditions, including a 20 km/h constant speed, a 60kg rider, no load on the rear seat, and normal tire pressure.

The X5X7 is equipped with dual chain guards to prevent the chain from falling off during rough terrain, ensuring smooth and safe riding on bumpy roads.

Yes, all electrical components use waterproof connectors for easy replacement. Parts such as the motor, controller, display, throttle, brake levers, lights, and sensors can be easily replaced without removing the entire wiring harness.

Despite not using hydraulic disc brakes, the X5X7’s mechanical disc brakes are more than sufficient to handle the 750W motor and 45 km/h top speed. They provide effective stopping power and long-term reliability, with less maintenance required than hydraulic brakes.

The ebikes is highly versatile. Both front and rear baskets can be installed, and the rear seat can carry a cargo bag or trailer. It can be used for delivery (parcels, newspapers, takeout, small goods), school runs, outdoor activities with kids, camping, mountain climbing, beach rides, fishing, and hunting. The X5X7 can enrich your life by meeting various usage needs.

The X5X7 features a wide, thick seat with built-in shock absorption, specifically designed for long rides. This makes it comfortable for extended rides without discomfort.

The X5X7 comes with a powerful front light with four bulbs, a loud horn, a rear light, brake lights, reflectors on the front and rear wheels, and reflective pedals for added safety at night. However, due to reduced visibility at night, it’s recommended not to ride at high speeds.

Although it has waterproof features, riding in seawater is not recommended due to its corrosive nature. Clean the bike immediately with fresh water if it comes into contact with seawater.

The ebikes is suitable for urban roads, outdoor highways, gravel roads, mountain paths, beaches, grasslands, and snowfields. Its 4.0 fat tires, 750W motor power, and front and rear suspension make it adaptable to nearly all terrains. However, it is not designed for downhill mountain biking or extreme off-road jumps. Please avoid using it in hazardous riding conditions.

Yes, standard trailers can be attached to the ebike's rear wheel axle. Ensure that the trailer you purchase has the necessary attachments to fit conventional e-bike rear axles.